As a Customer Success Manager, you’ll be the main point of contact for assigned clients – helping them get the most out of Staffino. Your role is not only to support but also to educate, inspire, and grow your accounts.

Build strong relationships with your portfolio of clients, from onboarding to ongoing cooperation
Be the first point of contact for all client requests and coordinate them within Staffino
Conduct regular check-ins, calls, and meetings (online or on-site)
Understand basic data (CX metrics) & system logic to guide clients
Proactively identify upsell potential and collaborate with Sales
Support monthly business reviews, highlight trends or anomalies
Help prepare monthly billing summaries for Finance
Coordinate activities with Project, Support & XM Teams for seamless delivery
Be a structured, reliable partner in all client communication

🚀 Experience & Skills

· 1+ year of experience in Customer Success, Account Management, or B2B Sales

· Advantage: Experience in working with CRM tools; Experience related to SaaS Sales and CX management

· Comfortable working with numbers, use cases, and system logic

· Excellent presentation and communication skills (written & verbal)

· Fluent in English and Slovak/Czech (B2+)

🚀 Mindset & Attitude

· Reliable, detail-oriented, and well-organised

· Open-minded with a strong willingness to learn

· Enjoys working with people and is not afraid to present or speak in front of clients

· Growth mindset – always looking to improve

· Can adapt communication to different stakeholders (C-level, Ops, users)

· Flexible - ready to pick up any task within the team agenda

🏡 Flexibility: Work at your own pace with hybrid work mode (no mandatory office days).

💰 ESOP: We believe in sharing success – that’s why we offer an Employee Stock Ownership Plan to everyone contributing to our growth.

💪 Multisport Card: We support work-life balance – with a MultiSport card, you can take care of your health, fitness, and good mood.

💚 Union Program: Life can be unpredictable. With our Union Health Insurance partnership, you get the security of comprehensive coverage.

& other benefits!

Ready to join us?

Just send us your CV. We can’t wait to meet you.

• Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for over a decade, achieving consistent profitable growth since our fifth year.
• Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
• Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.